If a product is unsatisfactory to the Buyer a refund or a cancellation may be processed or replacement of Goods or Services, or an equivalent Good or Services.

If the Buyer requests a refund, the money for the requested transaction may be refunded back to the Buyer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 60 day return period. A refund on a recurring billing product may also result in a cancellation.

If the Buyer requests a cancellation for their recurring billing product no future rebills (reoccurring payments) will be charged to their account. Keep in mind, a cancellation will not generate a refund – it will only stop any future rebills.

Return and Cancellation Policy

The Supplier is committed to ensuring satisfaction for all Buyers who purchase its products. When a sale is returned, the Buyer may receive a 100% refund or replacement of Goods or Services, or an equivalent Good or Services.

The Supplier will, at its discretion, allow for the return or replacement of any defective product within 60 days from the date of purchase.

For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period. After 60 days all sales are final. However, the Buyer may cancel their recurring billing subscription products at any time.

Buyer Requests

Buyers requesting a return within 60 days of purchase may be approved by the Supplier’s customer service team if the Buyer provides evidence that their case merits a return.

Buyers requesting a return after 60 days of purchase may be approved by the Supplier’s customer service team if the Buyer provides evidence that their case merits a return for any purchase up to 90 days after the date of the purchase.

Reasons for Refunds or Cancellations

The Supplier will reverse a sale for the following reasons:

* If the Buyer provides a valid reason for requesting a return within 60 days of purchase;
* If the Supplier’s customer service team confirms there is a valid reason for the return;
* If the Buyer provides a valid report that the charge was fraudulent or unauthorized.

The Supplier has every incentive to keep Buyers happy by providing quality products and technical support. At times, the Supplier may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.

Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund. Buyers requesting serial or repeated returns will be blocked from making further purchases.

Notes:
* As a condition of using The Riana Group’s Services, You expressly acknowledge that You have read and understood this Return and Cancellation Policy and You agree to be bound by the terms and conditions contained within. If at any time You disagree with this Return and Cancellation Policy or any part of it, Your sole remedy is to cease all use of this website’s Services and terminate Your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Return and Cancellation Policy.
* Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
* Customers requesting serial or repeated returns will be blocked from making further purchases.
* By using our Services and products you agree to our Terms and Conditions.